Refund policy

 

Return & Exchange Policy

All items in our store are made to order through our print-on-demand partner. Because of this, we do not accept returns or exchanges if you order the wrong size, color, or simply change your mind. Please double-check size charts and product details before placing your order.

Damaged or Incorrect Items
If your order arrives damaged or with a printing error, please contact us within 14 days of receiving it. Include your order number and clear photos of the issue. We’ll place a replacement order at no extra cost to you.

What Happens Next

• For damaged or incorrect items, you’ll keep the original product, and we’ll send you a corrected replacement.

• For sizing or preference issues, while we cannot accept returns or exchanges, we may be able to provide a discount code so you can reorder in the correct size.

How to Reach Us
For any issues, email us at hillel-center@tufts.edu with your order number and photos (if applicable). We’ll get back to you as quickly as possible.